Refund Policy

This return and refund policy applies to all orders placed on the website https://colliersetcompagnons.com/, operated by Rizqon LLC, a company registered in the United States (New Mexico), operating under the brand Colliers & Compagnons.

It complements the General Terms and Conditions of Sale and the delivery information available on the Website.

1. General principle

Colliers & Compagnons strives to offer a reliable and satisfactory customer experience.

However, due to the nature of the products sold, potential customization options, as well as logistical constraints related to distance selling and international shipments, returns and refunds are subject to the conditions described in this policy.

Placing an order on the Website implies acceptance of this policy.

2. Right of withdrawal

When the customer qualifies as a consumer within the meaning of the applicable regulations, they have, barring legal exception, a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal.

To be admissible, any request must be made within this period to customer service, before any product return.

When the Website or a commercial offer provides for a more favorable return period for commercial reasons, this more favorable period applies only under the conditions expressly provided by Colliers & Compagnons and without questioning the exclusions provided by this policy.

Any request made outside the applicable deadline cannot be taken into account, unless exceptionally agreed by Colliers & Compagnons or mandatory legal provisions to the contrary.

3. Return eligibility conditions

To be eligible for a return and a possible refund, the product must:

be returned within the applicable period,
be new, unused, unworn, unwashed, and undamaged,
be returned complete, with any accessories,
be returned in its original packaging or, failing that, in packaging that provides sufficient protection during transport,
show no signs of wear, dirt, odor, alteration, prolonged assembly, or use that makes its resale impossible or depreciated.

Any product returned incomplete, damaged, used, unfit for resale, or insufficiently protected during return may be refused or be subject to a partial refund when applicable law allows.

4. Products excluded from the right of return

The following products are neither returned nor refunded, unless mandatory legal provisions to the contrary:

personalized, engraved, manufactured, or modified products according to customer specifications,
products ordered on specific request or with individualized options,
products used, worn, washed, tested beyond what is necessary to verify their nature and characteristics,
products damaged after receipt,
products returned out of time,
incomplete products or without essential elements,
products which, for reasons of hygiene or health protection, cannot be returned after use or opening when their nature justifies it.

5. Return procedure

Before any return, the customer must imperatively contact customer service to state their request and obtain the applicable instructions.

No return will be accepted without prior written agreement from Colliers & Compagnons.

The customer must respect the return address and the terms communicated by customer service. Any product returned without prior authorization or to an address not communicated by customer service may not be processed.

Unless a proven error attributable to Colliers & Compagnons or a product clearly defective upon receipt, return shipping costs remain the responsibility of the customer.

The customer remains responsible for the product and the package until their actual receipt at the communicated return address. It is strongly recommended to use a shipping method with tracking and proof of delivery.

6. Refund

After receipt and inspection of the returned product, Colliers & Compagnons will notify the customer of the acceptance or refusal of the refund.

In case of acceptance, the refund will be made via the initial payment method used when ordering, within a reasonable time after validation of the return.

The refund covers only the amounts actually collected for the returned and accepted product(s).

Initial shipping costs are not refundable, unless mandatory legal provisions to the contrary, error attributable to Colliers & Compagnons, or express commercial commitment to the contrary.

When the condition of the returned product reveals a depreciation attributable to the customer, Colliers & Compagnons reserves the right to refuse the refund or to apply a retention proportional to the depreciation observed, to the extent permitted by applicable law.

7. Defective, damaged products or order error

If the customer receives a product that is clearly defective upon receipt, damaged upon arrival, or not conforming to the order, they must contact Colliers & Compagnons within 48 hours of receipt, providing at least:

a precise description of the problem observed,
clear photographs of the product concerned,
if necessary, photographs of the package and packaging,
the order reference.

After reviewing the case, Colliers & Compagnons may, depending on the circumstances and at its discretion or according to its legal obligations:

propose a replacement of the product,
propose a partial or total reshipment,
grant a partial or total refund,
or refuse the request if the elements provided do not make it possible to establish the existence of non-conformity or a defect attributable to Colliers & Compagnons.

8. Unreceived packages, declared delivered, or logistical incidents

The customer is responsible for verifying the accuracy of the delivery information provided during the order.

In case of an incomplete, erroneous, invalid address, refusal of the package, repeated absence, non-claim within the deadlines set by the carrier, or any other difficulty attributable to the customer, no automatic refund can be demanded. A new shipment may be offered at the customer's expense.

When a package is indicated as delivered by the carrier, the order is presumed to have been delivered, subject to applicable mandatory legal provisions. In case of dispute, the customer must first carry out customary checks with their entourage, neighbors, doorman, pick-up point, or mailbox, then contact customer service as soon as possible.

Colliers & Compagnons does not guarantee a favorable outcome for any dispute concerning a package declared delivered when the tracking information confirms delivery to the address indicated by the customer, unless sufficient proof to the contrary or mandatory legal obligation to the contrary.

9. No refund in case of reasonable delivery delay

Delivery times are provided as an indication, no refund, credit, compensation, or automatic order cancellation can be demanded in case of reasonable delay attributable to the carrier or circumstances beyond the control of Colliers & Compagnons.

This includes delays related to customs, peak activity periods, logistical disruptions, weather conditions, strikes, administrative restrictions, force majeure, or any external event beyond the reasonable control of Colliers & Compagnons.

10. Contact

For any questions regarding returns and refunds, the customer can contact:

Colliers & Compagnons – Customer Service
📧 contact@colliersetcompagnons.com